Terms & Conditions

All orders placed with ITP are subject to the terms of this Agreement, including the following Conditions of Order

Order Validation and Acceptance.

When you place an order, we may verify your method of payment, billing and shipping address before processing your order. Your placement of an order with ITP is an acceptance of ITP’s offer to sell our Products, subject to availability and pursuant to the terms contained in this Agreement. ITP, at its discretion, may complete your order by processing your payment and shipping the Product, or may, for any reason, decline to complete your order or any part of your order. No order shall be considered completed until the Product has been shipped. If we decline to complete your order, we will attempt to notify you using the email address or other contact information you have provided with your order. Delivery and/or shipment dates provided in connection with any order are estimates only and do not represent fixed or guaranteed delivery dates.

Quantity Limitations.

ITP may limit or cancel quantities available for purchase on any order on any basis, and to alter the availability or duration of any special offers at any time. ITP may reject any order, or any part of an order.


When you place an order via the Site, you are required to provide a valid email address, which we may use to communicate with you regarding the status of your order, advise you regarding shipment of backordered products, and to provide you with any other notices, disclosures or other communications relating to your order. You agree that ITP will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide and maintain a valid email address.


Orders will be billed at the prices at the time of shipment. Prices will be applicable for the specific time. Prices shown in our shopping cart / catalog are subject to change without any notice. The prices may also be based on the quantity and the same is mentioned in the shopping cart wherever applicable. In case If Minimum order qty and Minimum packaging Qty is imposed in catalog/shopping cart, user must have to order greater than minimum order qty and in multiplication to minimum packaging qty.. Prices are exclusive of taxes, impositions and other charges, including sales, use, excise, value-added and similar taxes or charges imposed by any government authority, international shipping charges, forwarding agent's and broker's fees, bank fees, consular fees, and document fees.

Terms of Payment :

All payments must be made in the currency billed on the original invoice . Credit / Debit Cards include all major bank debit/credit cards. Credit Card billing information must be verified on new customers prior to shipment of order. Customer agrees to pay the entire net amount of each order he does shopping from ITP in advance without any deduction. if Customer fails to pay any order, the order will not be saved.

Sales Tax/GST:

Customer has to pay all the sales taxes/ GST, surcharges, excise duties or any other taxes which is in regulation as per government of India for domestic and international sales and purchase.

Shipping Charges:

Shipping or freight charges and insurance will be paid by the customer and it will be calculated and will be pre added in the Invoice. GST on freight will also be calculated as applicable. Except as provided in our site, any additional costs occurring for return of the material to us, or for re-sending the material, all the freight, octroi charges will be paid by customer. For Exports, the customer is liable to pay the all actual costs occurred in shipping of the consignment . For exports the shipping charges will be not be calculated online and will be confirmed to the customer through email and the same will be payable before the despatch of the material.

Document Charge by Freight Forwarder.

The freight cost is subject to minimum freight value which is assigned by the freight forward. If the Document charges are imposed by the Freight forwarder, the same will be added in freight cost.


All shipments by ITP are F.O.B. point of shipment from ITP s facility and the amount of all transportation charges will be paid to ITP by the Customer in addition to the purchase price of the Products which will be added in the invoice. Subject to ITP 's right of stoppage in transit, delivery of the Products to the carrier will constitute delivery to Customer and title and risk of loss will pass to Customer. ITP will make reasonable efforts to initiate shipment and schedule delivery as close as possible delivery dates committed by ITP.. Customer acknowledges that delivery dates provided by ITP are estimates only and that ITP will not be liable for failure to deliver on such dates. Selection of the carrier and delivery route will be made by ITP. ITP reserves the right to make deliveries in instalments. Delay in delivery of one instalment will not entitle Customer to cancel any other instalment(s). Delivery of any instalment of Products within thirty (30) days after the date requested will constitute a timely delivery. Delivery of a quantity that varies from the quantity specified shall not relieve Customer of the obligation to accept delivery and pay for the Products delivered

However for Domestic Shipments the delivery of material will be made within 7 days after receiving the payments. For International shipments, after receiving all the payments and other dues like all freight costs and fees etc., the scheduled delivery will be made within one month, if shipment is by Air, subject to customer end if customer clearance  held within 3-4 days of notification. For Back orders, the delivery will be committed according to availability of stocks and will be confirmd the schedule to customer by Email.

Changes to the Conditions of Order.

ITP reserves the right to change the terms of these Conditions of Order without notice. You are responsible for reviewing these Conditions of Order prior to your purchasing of Products, and your purchasing of Products after any changes to these Conditions of Order acknowledges your agreement to the then current Conditions of Order. In the event that a change or update is made to these Conditions of Order, the "Date of Last Modification" will be updated accordingly. As part of the registration process to become a registered user of certain functionality on the Site, as a default, you elect to receive e-mails that ITP may in its discretion send notifying you of changes to this Conditions of Order and/or other ITP policies. You may elect not to receive these e-mails by opting out of this default. Notwithstanding any provision of these Conditions of Order to the contrary, ITP may make changes to these Conditions of Order in its sole discretion and such changes shall be binding on you and ITP.

Cancellation of orders and Returns:
In most cases, ITP will accept Merchandise returns subject to the terms outlined in this Section as below and will replace the Product or refund your money at your option
To facilitate processing of returned merchandise:
  • Please contact our customer service representative at email id ccare@itpindia.in to obtain an RMA (Returned Merchandise Authorization) number prior to returning a Product(s) or to get the Order Cancelled. Orders may not be cancelled or rescheduled after the order has been submitted by ITP to the shipment carrier or backword order has been invoked by ITP to fulfil customer order. The cancellation request by the customer should include the brief explanation for the cancellation.
  • Cancellation charges as applicable will be communicated to the customer at the time of accepting the cancellation.
  • For all returns not relating to manufacturers' warranties, returns must be made within 10 days of date of invoice, be accompanied by the original invoice number, include a brief explanation of the reason for the return, and be in the original packaging and in resalable condition. Obtaining RMA is must before dispatching the Returns.
  • Products returned solely due to customer error may be subject to acceptance of ITP.
  • To the extent that ITP purchases a Product from a manufacturer specifically for you, such Products may be Non-Cancellable/Non-Returnable.
  • Returns relating to manufacturers' warranties are subject to the terms and conditions of the applicable manufacturer's warranty and the applicable manufacturer's return policies.
  • Refund :  Refund will be made against the cancelled order or material returns by issuing chq., demand draft or transfer through net banking. The necessary details will be taken from customer by email.
By returning any product to ITP

you represent and warrant that the returned product was purchased from ITP, is not counterfeit or otherwise non-conforming, and does not violate the ITP Counterfeit Policy. You also agree that ITP may test any returned product to determine whether such product is counterfeit, non-conforming, or otherwise violates these Conditions of Order. In the event ITP determines, in its sole discretion, that any returned product is counterfeit, non-conforming, or otherwise violates these Conditions of Order, ITP may (i) report such problem to any applicable governmental or regulatory agency or any other applicable third party; (ii) quarantine such product for further testing or other analysis; and/or (iii) take such other actions as may be required or permitted under applicable

Export Compliance.

In addition to the India and its territories ITP accepts international orders. Some Products may not be available for shipment outside India. All orders of international origin or destination are subject to export control laws, restrictions, regulations and orders of Indian Govt. You agree to comply with all applicable export control laws, restrictions, regulations and orders of the India or applicable foreign agencies or authorities. You shall not, directly or indirectly, sell, export, transfer, transship, assign, use, or dispose of Products in a manner which may result in any non-compliance with applicable export control laws, restrictions, regulations, and orders of India or applicable foreign agencies or authorities. You are responsible for obtaining any license or other official authorizations that may be required to export, re-export or import Products. Diversion contrary to Indian law is prohibited

Export Classification Disclaimer :

Any use made of ITP classifications, whether it be ECCNs or any variation of Tariff codes, is without recourse to ITP and at the user’s risk. Export classifications are subject to change. If you export or re-export, your company, as the exporter of record, is responsible for determining the correct classification of any item at the time of export. Any export classification by ITP is for ITP’s internal use only and shall not be construed as a representation or warranty regarding the proper export classification nor relied upon to make licensing determinations.

RoHS Compliance :

wherever in the shopping cart the item has been shown as RoHS compliant, it is based upon the documentation provided by its manufacturer. ITP does not get done any RoHS tests on its own. In case the same may be required, it can be done on chargeable basis.


including, but not limited to, damages resulting from loss of profit or revenue, recall costs, claims for service interruptions or failure to supply downtime, testing, installation or removal costs, costs of substitute products, property damage, personal injury, death or legal expenses. Customer's recovery from ITP for any claim shall not exceed the purchase price paid by Customer for the goods, irrespective of the nature of the claim, whether in warrant, contract or otherwise. CUSTOMER SHALL INDEMNIFY, DEFEND AND HOLD ITP HARMLESS FROM ANY CLAIMS BROUGHT BY ANY PARTY REGARDING PRODUCTS SUPPLIED BY ITP AND INCORPORATED INTO THE CUSTOMER'S PRODUCT.


ITP does not determine the specifications or conduct any performance or safety testing of any products that it sells. Specification sheets provided to Customers are produced by the manufacturer or transcribed from information provided by the manufacturer.


ITP will not be liable for delays in delivery or for failure to perform its obligations due to causes beyond its reasonable control including, but not limited to, product allocations, material shortages, labor disputes, transportation delays, unforeseen circumstances, acts of God, acts or omissions of other parties, acts or omissions of civil or military authorities, Government priorities, fires, strikes, floods, severe weather conditions, computer interruptions, terrorism, epidemics, quarantine restrictions, riots or war. ITP's time for delivery or performance will be extended by the period of such delay or ITP may, at its option, cancel any order or remaining part thereof, without liability by giving notice to Customer

Counterfeit Product Prevention Clause :

All the material retuned will undergo incoming inspection. Only products originally shipped from ITP will be returned to ITP. All others will be promptly quarantined and disposed of or returned to the customer. By a Customer returning products to ITP, the Customer certifies that the products were purchased from ITP and there has been no substitution in whole or part of same product from another supplier, distributor or other such source of the product. The return should be in the original packaging (manufacturer or ITP), in unused condition (except defective). ESD sensitive products should not be opened except under controlled conditions. Return freight charge must be prepaid. C.O.D. returns cannot be accepted