FAQ List
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Will I receive an e-mail confirmation of my order?

Yes, you will receive an e-mail confirmation when your order is submitted and you will also receive an e-mail confirmation which includes the tracker number once your order material is shipped.

If I forget my Password

You can restore your password.  On My Account Login form, please  click the link "Forget your password". 

How can I give feedback

We welcome your Reviews and Feedback. You can see in left side Red highlighted button "Feedback". . (ii) In product List, choose product and put your views on "Product's Reviews"  (iii) you

How does "MY ACCOUNT" benefits me

By creating your account on ITP, you will be benefitted such as::

  • Store your personal information, eliminating the need to retype it each time you make a purchase
  • Modify or create more than one your billing, shipping or e-mail
Can I cancel or short close my Order

You can't modify or cancel your sales order yourself. You must write to us in email sales@itpindia.in

Can I compare the products

You can select product and click on link “Add to Compare” on your product selection list. Click on “Compare” to see comparison

Can I enter a schedule of my orders online?

Not yet. You can write us on sales@itpindia.in with Sales Order No

Can I get he report for cancelled or modified sales order

Yes. You can get the updated status of each transaction in "My Account". You can also take printout of your orders.

Can I make my own material KIT / Bundle as per my requirement?

Yes you can create your own bundle. and can save it with your choice of name and versions. You can later do shopping on KIT by selecting it from your MY ACCOUNT-Bundles by providing Kit Quantity. All the items of the kit will be shown to you in s

Can I partial payment on shopping and rest on receiving the invoice

You have to pay full amount at the time of shopping.

Can I view all my past orders?

Yes, you can view your order status and order history online in My Account - View Orders

How can I cancel my any online sales or modify the quantity

You can't cancel or change your order yourself once you saved. Send  request to ITP on email i.e. sales@itpindia.in for the change. The modifications/cancellations will be done on your request by ITP team, if dispatches are still pending. If mate

How does MOQ and MPQ works?

You can't order less than Minimum Order Quantity (MOQ) if it is applicable on any product. You can see MOQ/MPQ in the Shopping Cart – product selection list. System will automatically change order Quantity to MOQ level if entered less Quantity

How will I get my Money Back if I cancel or partially cancel my sales order

The refund will be send to you through cheque / DD / online transfer through net banking etc. ITP team will contact you and will request you to provide necessary details for refund. 

Is Discounted Offer is Time bound

The discounted offer will be valid either till the stock is available or some specific period whatever is applied first

Is ITP Deliver Internationally?

Yes. Yet international users need to interact with ITP team for shipping methods, freight and forwarding etc. very soon the new updates will be uploaded.

Is ITP deliver material internationally?

Yes. Yet international users need to interact with ITP team for shipping methods, freight and forwarding etc. very soon the new updates will be uploaded.

Is ITP independently owned and operated?


Is Login Must for shopping cart?

Yes It is. Because we need the relevant information of you to serve you better and timely update you the status of your shopping.
The Login is must for shopping online and for Sourcing Request. If you are a new customer then you

Is there any penalty on cancellation?

In case if it will apply, you will be informed.

My wishList
You can select and add products of your choice in your wishlist. You can later shop from your wishlist directly by selecting some or all items in your wishlist. It will save your time to search the products of your interest for which you are not sure to a
Selection of Material

You can either reach to the material list by entering item code/ item part no / specs data or detail in field "Part Name / Code" Or you can reach to product list through Home Page by selecting "Our Products" Select the item from product list, give quan

Shopping Cart

Once you've completed the selection of all products to shop, click the "Proceed to Billing

Note: Error messages are displayed in red within the cart. Only parts without errors will be processed through checko

What are the available shipping speeds for items Fulfilled by ITP?

ITP dispatches the material within 1 to 2 days from the order. The shipper may take their standard  time as per their delivery location

What is Source Request

If your requirement/ specifications / products does not match with our product range or you don't found the product in our product list, you can go to Sourcing Request Form and fill up the details. We will try our best to source the material for

What is the warranty policy of the products?

Whatever warranties the manufacturer provides us on products, only those will be applied.

What should I do if any Material I require is not in product List?

If your requirement/ specifications / products doesn’t match with our product range or you don't find the product in our product list, you can go to Sourcing Request Form and fill up the details. We will try our best